MyCalendarAlerts supports several ways to notify contacts. Messaging options are configured at both the account level and the individual contact level.

Email is configured separately from SMS, chat, and app notifications. Changing an SMS or chat setting does not automatically enable or disable email delivery.

How Messaging Configuration Works

There are two main areas of messaging configuration:

1. Account-level messaging configuration

   Account-level settings are configured on the Account Configuration page.

   These settings control messaging services that are available broadly to the account, including any account-level SMS service configuration.

2. Contact-level messaging configuration

   Each contact can select the messaging method that should be used for that contact.

   Contact settings are managed from the Contact form .

Depending on the account-level configuration, an account-level SMS service may be available to contacts or may override a contact's preferred SMS/chat service.

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Contact-Level Messaging Options

Each contact can be configured for the messaging services that are appropriate for that person.

Available options may include:

• No SMS Service

  No SMS/chat service is configured for the contact. Email and other independently configured notification methods are not affected.

• MyCalendarAlerts App Notifications

  Contacts associated with the MyCalendarAlerts mobile app can receive supported app notifications.

  App notification delivery is separate from traditional SMS messaging.

• ClickSend® SMS

  A personal ClickSend account can be configured for SMS delivery.

• Pushover®

  Pushover is an app-based notification service rather than a traditional SMS service.

Testing Contact Messaging

The Contact form includes a messaging test option that can be used to verify a contact's saved messaging configuration.

Save the contact before running the test. The test uses the saved contact configuration rather than unsaved values currently displayed in the form.

A successful test confirms that MyCalendarAlerts was able to attempt delivery using the configured messaging method. The receiving service or device must also be correctly configured.

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Configuring ClickSend® for a Contact

If you want an individual contact to use a personal ClickSend SMS account:

1. Create a ClickSend account at ClickSend.com .
2. Configure the ClickSend account for SMS service according to ClickSend's current instructions.
3. Test SMS delivery from the ClickSend dashboard before configuring MyCalendarAlerts.
4. Enter the ClickSend account identifier in the Contact form's Message Service UserID field.
5. Enter the ClickSend API credential/token in the Contact form's Message Service Token field.
6. Save the contact.
7. Use the Contact form's messaging test button to verify the configuration.

ClickSend account terminology and credential-management screens may change over time. If the ClickSend website uses different terminology, use the current API credentials supplied by ClickSend.

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Configuring Pushover® for a Contact

Pushover can be used as an app-based notification service.

1. Install the Pushover app on the receiving device.
2. Create or sign in to your account at Pushover.net .
3. Confirm that the Pushover account and device can receive a test notification.
4. Copy your Pushover User Key into the Contact form's Message Service UserID field.
5. Create or select a Pushover application/API token.
6. Copy the application's API token into the Contact form's Message Service Token field.
7. Optionally configure a supported Pushover notification sound. Current sound names are documented at Pushover API Sounds .
8. Save the contact.
9. Use the Contact form's messaging test button and confirm that the notification appears on the receiving device.

If the test does not succeed, verify the User Key, API token, selected messaging service, and device configuration before retrying.

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Account-Level SMS Configuration

Account-level SMS configuration is managed from the Account Configuration page.

An account-level SMS service can provide SMS capability that is shared across eligible contacts.

Depending on the selected account configuration, the account-level SMS service may:

• be unavailable;
• be available as an option for contacts; or
• be configured to take precedence over individual contact SMS/chat preferences.

The exact options available depend on the account's current configuration and subscription entitlements.

Configuring a Personal ClickSend® Account at the Account Level

If you want to make your own ClickSend SMS service available at the account level:

1. Create and configure a ClickSend account.
2. Confirm that SMS delivery works directly from ClickSend.
3. Enter the ClickSend account identifier in the Account Configuration SMS-service UserID field.
4. Enter the ClickSend API credential/token in the corresponding SMS-service token/password field.
5. Save Account Configuration.
6. Use the Account Configuration messaging test button to verify the saved configuration.

Testing Account-Level Messaging

Account Configuration includes a messaging test option for supported account-level services.

Save the Account Configuration before running the test. The test uses the saved configuration rather than unsaved values currently displayed in the form.

If a test fails:

• verify the account/service UserID;
• verify the API token or password;
• confirm that the third-party messaging account is active;
• confirm that the destination phone number or device is valid; and
• confirm that the selected messaging option is enabled.

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How Account-Level and Contact-Level Settings Interact

The effective messaging method depends on both the account-level SMS configuration and the individual contact's selected messaging option.

Account-Level SMS Configuration	Contact Configuration	Expected Behavior
Account-level SMS unavailable	No SMS Service	No SMS/chat message is sent.
Account-level SMS unavailable	Personal messaging service	MyCalendarAlerts attempts delivery using the contact's configured personal service.
Account-level SMS available as an option	Personal messaging service	The contact's selected messaging method is used unless the contact is configured to use the available account-level service.
Account-level SMS configured to take precedence	Any SMS/chat option	The account-level SMS service is used instead of the contact's normal SMS/chat selection.

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Email Notifications

Email notifications are configured separately from SMS, chat, and app notifications.

A contact can have email enabled even when no SMS/chat service is configured.

Likewise, disabling SMS/chat messaging does not automatically disable email delivery.

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Troubleshooting

If a messaging test or scheduled notification does not arrive:

1. Save the Account Configuration or Contact form before testing.
2. Verify that the intended messaging option is enabled.
3. Verify the destination email address, phone number, or application account.
4. Verify any third-party service credentials.
5. Test the third-party service directly when possible.
6. Confirm that the contact is subscribed to the appropriate Alert Policy when testing scheduled alerts.

If the configuration appears correct but delivery still fails, contact MyCalendarAlerts for assistance.

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